App or Website Not Working Properly

Applies to:
Patients

Summary:
If HLTHI.life isn’t loading or behaving as expected, here’s how to troubleshoot common technical issues.

Quick Fixes

1. Page Won’t Load or Is Stuck

   • Refresh the page

   • Try using a different browser (Google Chrome is recommended)

   • Check your internet connection

2. Buttons or Links Aren’t Working

   • Make sure JavaScript is enabled in your browser

   • Clear your cache and cookies

   • Disable browser extensions that may interfere

3. App Crashing or Not Opening

   • Make sure you have the latest version of the app

   • Restart your device

   • Uninstall and reinstall the app if needed

4. Form Fields Not Saving or Submitting

   • Double-check required fields are filled

   • Try a desktop/laptop if mobile is causing issues

Best Practice

• Always keep your browser, device OS, and HLTHI.life app updated for the best experience