Applies to:
Patients
Summary:
If you're having trouble logging into your account, try these simple steps to get back in.
Common Login Problems & Fixes
Wrong Email or Password
Double-check for typos
Make sure Caps Lock is off
Try resetting your password if needed
Email Not Recognized
Make sure you're using the same email you used to register
If you're unsure, check your email inbox for any past HLTHI.life confirmation or receipt messages
Account Not Verified
You must verify your email before logging in
Look for the verification link in your inbox (or resend it from the login screen)
Still Not Working?
Try logging in from a different browser or device
Clear your browser cache and try again
If you still can’t access your account, contact support
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