Applies to:
Patients
Summary:
Need help with your account, billing, or technical issues? Here’s how to get in touch with our support team.
✉️ Email Support
The fastest way to reach us is by email:
Our support team is available Monday through Friday, 9am–5pm (ET). We aim to respond within 1 business day, though urgent issues may be addressed sooner.
?️ What to Include in Your Email
To help us resolve your issue faster, please include:
Your full name
Email address used on your HLTHI.life account
A brief description of the issue
Any screenshots or error messages (if applicable)
⚠️ For Sensitive Requests
If you're contacting us to update personal information (like your name, date of birth, or to remove a family member), please note:
These requests must be made via email
We may ask you to verify your identity for security reasons
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