What to Do If You Missed Your Appointment

Applies to:
Patients

Summary:
Missed your telehealth visit? Here’s what you can do and how to reschedule if needed.

Missed a Visit? Here’s What to Know

1. Check Your Appointment Status

   • Log in to your account at https://patients.hlthi.life/welcome

   • Go to the “Appointments” tab to see if your visit is marked as “Missed” or “No Show”

2. You Can’t Rejoin a Missed Visit

   • If the appointment has already ended, you won’t be able to join it again

   • You’ll need to schedule a new appointment

3. Reschedule Your Appointment

   • Go back to the “Schedule a Visit” section

   • Follow the steps to book a new time with your provider

   • Choose the earliest available slot that works for you

4. Consider Messaging Support (Optional)

   • If you missed a visit due to a technical issue or emergency, you can contact support for help or clarification

? Pro Tips

• Set a reminder or add your visit to your calendar

• Log in 5–10 minutes before your scheduled time to avoid delays

• Make sure your device and internet are ready beforehand