How to Request a Refund

Applies to:
Patients

Summary:
If you believe you were charged in error or need to request a refund for a visit or subscription, follow the steps below.

? How to Request a Refund

1. Send an Email to Support
   Email us at patients@hlthi.life to request a refund.

2. Include the Following Information

   • Full name on the account

   • Date of birth

   • Date and description of the charge

   • Reason for the refund request

   • Any supporting details or documentation

3. Wait for Review
   A support agent will review your request and may follow up with additional questions.

4. Refund Outcome

   • If approved, refunds are typically processed within 5–10 business days

   • You’ll receive an email confirming the decision and refund status

? Notes

• Not all charges are refundable — eligibility depends on the service type and timing