How to Cancel or Manage Your Subscription

Applies to:
Patients

Summary:
Need to make changes to your subscription? This guide shows you how to update, cancel, or manage your plan on HLTHI.life.

Steps to Manage or Cancel Your Subscription

1. Log In to Your Account
   Go to https://patients.hlthi.life/welcome and sign in.

2. Go to Your Account Settings
   From the dashboard, click on your profile icon or name, then choose “Subscription” or “Billing” from the menu.

3. View Your Current Plan
   You’ll see details about your active subscription, including plan type, billing frequency, and next payment date.

4. To Cancel Your Subscription

   • Click “Cancel Plan” or “Update Subscription”

   • Follow the prompts to confirm cancellation

   • You’ll receive an email confirming the cancellation
     Note: You may retain access until the end of your billing cycle.

5. To Change or Upgrade Your Plan

   • Click “Update Subscription”

   • Select the new plan option you want

   • Confirm the changes to update your billing and access

?️ Troubleshooting Tips

• Don’t see a cancel button?
  You may be part of a special program or dependent on a parent account — reach out to support for help.

• Got charged after canceling?
  Check your email for confirmation. If you didn’t get one, your cancellation may not have gone through.